Your Questions, Answered
Are your products suitable for all skin types?
Yes, our products are specifically formulated to be gentle and safe for sensitive skin. We use plant-based, natural ingredients that are carefully selected for their soothing and non-irritating properties. Additionally, our products are fragrance-free and contain no harsh chemicals such as parabens, sulfates, or artificial dyes, which are common irritants for sensitive skin. To ensure safety, we recommend performing a patch test before full application. Simply apply a small amount of the product to a discreet area of skin and monitor for 24 hours to ensure no irritation occurs. We are committed to providing skincare that is both effective and gentle, supporting healthy, balanced skin without causing discomfort or irritation.
How can I verify the authenticity of your products?
All our products are 100% authentic and are exclusively sold through our official website and authorized retailers. To ensure you are purchasing genuine Skinmiso products, we recommend buying directly from www.skinmiso.ca or from our verified partners. If you have any concerns about the authenticity of a product, please contact us at account@skinmisoamerica.com with your order details. We will be happy to assist you in verifying the product.
Are your products cruelty-free?
Yes, all our products are 100% cruelty-free and are not tested on animals.
Can I use Vitamin C products daily?
Yes, you can use Vitamin C products like creams or toners daily. • Start with a low concentration and increase gradually to avoid irritation. • Always apply sunscreen during the day, as Vitamin C can increase sun sensitivity. • For sensitive skin, use Vitamin C at night. • Avoid using it with retinol or AHA/BHA to prevent irritation. • Follow product instructions and consult a dermatologist if needed.
How long before I see results from your products?
Results may vary depending on your skin type, the specific product, and how consistently you use it. However, with regular use of Skinmiso’s pore-care products, here’s a general timeline of what you can expect: • Pore Cleansing Products (like the Pore Purifying Toner or Real Clean Peeling Gel): You may notice clearer and smoother skin within 1–2 weeks as clogged pores begin to clear. • Pore Tightening Products (like the Pore Corset Serum or Pore Zero Night Cream): Visible pore reduction and tighter skin texture can typically be observed within 2–4 weeks of consistent use. • Brightening Products (like the Vitamin C Serum or Toner): A more radiant and even skin tone may develop within 4–6 weeks. • Long-Term Pore Care: For deeper pore tightening and lasting results, consistent use over 6–8 weeks is recommended. Remember, skincare is a gradual process. Consistency is key, and pairing products with a healthy skincare routine — including cleansing, moisturizing, and sun protection — will enhance your results.
Do your products contain parabens or harmful chemicals?
No, our products are free from parabens, sulfates, artificial dyes, and harsh chemicals. We prioritize using safe, skin-friendly, and effective ingredients.
How should I store skincare products?
Store products in a cool, dry place away from direct sunlight. Avoid exposing the products to extreme temperatures to maintain product integrity.
What should I do if I have a problem with my order?
Please contact us at account@skinmisoamerica.com with your order number and a description of the issue. We’ll assist you promptly to resolve the problem.
Do you offer international shipping?
We offer international shipping; however, there may be exceptions depending on the destination country, local regulations, or product restrictions. If you have questions about whether we can ship to your location, please contact us at account@skinmisoamerica.com for assistance.
Can I return or exchange products?
Returns and exchanges are subject to our Refund Policy. Please review it for more details